Privacy policy
The short version: your email signs you in, your websites get checked, and Stripe handles payments. We don’t sell anything about you.
Last updated 28 October 2026
Who we are
FixGuider runs fixguider.com, checks websites for search problems and fixes them on request. You can reach us at hello@fixguider.com.
Your account
- Your email address. It signs you in: each time, we send a 6-digit code to it. There is no password.
- The sign-in codes, kept only as a keyed one-way scramble that we can’t turn back into the code. A code works for 10 minutes.
- When you signed up and last signed in, and the country your sign-up came from, as reported by our host.
- A one-way scrambled version of your IP address, which changes every day, kept with your sign-ins and code requests to stop abuse.
- One cookie,
__Host-fg, which keeps you signed in for 30 days. It is needed for the account to work, and we store only a one-way scramble of it.
Your websites and checks
We keep the websites you add and what each check found on their public pages: titles, descriptions, headings, links, images, structured data, speed and the like, with the score and the findings. Our checks read only what any visitor or search engine can see. When you use a tool, we keep which tool you ran and when, to apply the daily limits; we don’t keep the address you looked up.
Payments
Pro is paid through Stripe. Stripe collects your card details; we never see them. From Stripe we keep your customer number, your subscription, its status and when it renews or ends. Stripe explains its own use of the data in its privacy policy.
Blog emails
If you ask for new blog articles by email, we keep your email address, the page you asked on, when you asked and when you confirmed, the country the request came from, and the same daily one-way scramble of your IP address. Nothing is sent until you click the link in our first email, and an address never confirmed is deleted 30 days after that link runs out. Resend sends the emails and keeps your address as a contact on our list. Every email has a link to stop them, and it works at once; after that, Resend keeps the address only marked as unsubscribed, so nothing more is sent. Ask us and we delete it completely.
On our public pages
We count visits with Cloudflare Web Analytics, which sets no cookies and doesn’t follow you to other sites. We don’t use cookies for advertising, and we don’t run ad trackers.
We also use Microsoft Clarity on our public pages to see how they are used: it records clicks, scrolling and the pages you view, so we can find what trips people up and fix it. What you type is masked, and it never runs on the sign-in page or inside your account. It sets its own cookies (_clck, _clsk), but none for visits from the European Economic Area, the UK or Switzerland. Microsoft explains what it does with this data in its privacy statement.
Why we use it
To sign you in, check the websites you add, run the tools you ask for, keep your plan up to date, send the full report you ask for on Pro, and reply to you. If you ask us for a price on fixes, we use the same details to send it. We don’t sell your details, and you are on a mailing list only if you ask for the blog emails yourself.
If we wrote to you first
We sometimes find a site with problems we can fix and send its owner an audit before they ask. In that case we used the business email published on the site or its public listing. Reply “no thanks” and we won’t write again; ask us and we’ll delete what we have about you.
Who else handles it
- Cloudflare hosts this site and stores accounts, websites and checks.
- Cloudflare Turnstile checks that a person, not a script, is signing in or adding a website.
- Resend delivers the sign-in codes to your inbox.
- Stripe takes Pro payments and runs the billing page.
How long we keep it
- Your account, websites and plan: while you have the account.
- Checks: the five most recent for each website.
- Sign-in and code requests: two days. Tool runs: three days. A sign-in: 30 days, or until you sign out.
- Payment records: Stripe keeps them as the law requires.
- Messages between us, and requests sent through our old request form: no more than 24 months after our last message to each other.
Your rights
You can ask to see what we hold about you, to correct it, or to delete your account and everything in it. Write to hello@fixguider.com from the address on your account and we’ll do it. If you’re on Pro, deleting the account also cancels the subscription.